Ref: #49555

ServiceNow

• Practice Cloud & Infrastructure

• Technologies Infrastructure & Cloud

• Location Paris, France

• Type Contract

— Role Type: Contract
— Start Date: Immediate
— Location/Language: Paris / French and English mandatory
— Requirements Description:

Overall Experience: 15+ years of overall experience. 5+ years of ServiceNow experience

 

Roles and Responsibilities:

• Responsible for Governance of all Managed  services engagements for CE region
• Responsible for Customer Engagement and internal (SBU/MDU) stakeholder management for all engagements (Responsible for higher CSAT)
• Responsible for Managing Practice Revenue and profitability for Managed Services Tower
• Support the Markets team in business Development – Devise or/and review Technical Solutioning and efforts (deliverability assessment)
• Drive practice level initiatives for Managed services tower (example: Innovations, Training & Certifications)
• Nurture Innovation and Knowledge Management within the tower
• Drive Key account Management with personal involvement

 

 

Desired Skills/Expertise:

• Experience managing ServiceNow end to end delivery projects in waterfall and agile methodologies
• Experience in project planning, project tracking, risk management, resource management, assigning tasks, creating status reports, participating in status calls and steering committee meetings
• Experience in creating proposals and defining solutions for ServiceNow implementation and support.
• Experience in business development, calculating engagement pricing and profitability
• Ability to articulate and quantify benefits of using ServiceNow to customers
• Extensive experience in Client Management
• Knowledge/experience  on processes as well ServiceNow modules – Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Asset Management and CMS
• Excellent understanding of ITIL processes as well other domains
• Ability to define and implement best practices
• Exposure to Project Portfolio Management, SDLC, Financial Management, Demand Management, developing Customer Apps and Service Watch is preferable
• ServiceNow Implementation Specialist & Admin certification

 

Soft Skills:

• Self Driven as well demonstrated leadership skills
• Excellent communication and inter-personal skills
• Ability to conduct strategic and tactical discussions with Customer and Cognizant Senior Management teams

Apply now

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