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Ref: #49555


— Role Type: Contract
— Start Date: Immediate
— Location/Language: Paris / French and English mandatory
— Requirements Description:

Overall Experience: 15+ years of overall experience. 5+ years of ServiceNow experience


Roles and Responsibilities:

  • Responsible for Governance of all Managed  services engagements for CE region
  • Responsible for Customer Engagement and internal (SBU/MDU) stakeholder management for all engagements (Responsible for higher CSAT)
  • Responsible for Managing Practice Revenue and profitability for Managed Services Tower
  • Support the Markets team in business Development – Devise or/and review Technical Solutioning and efforts (deliverability assessment)
  • Drive practice level initiatives for Managed services tower (example: Innovations, Training & Certifications)
  • Nurture Innovation and Knowledge Management within the tower
  • Drive Key account Management with personal involvement



Desired Skills/Expertise:

  • Experience managing ServiceNow end to end delivery projects in waterfall and agile methodologies
  • Experience in project planning, project tracking, risk management, resource management, assigning tasks, creating status reports, participating in status calls and steering committee meetings
  • Experience in creating proposals and defining solutions for ServiceNow implementation and support.
  • Experience in business development, calculating engagement pricing and profitability
  • Ability to articulate and quantify benefits of using ServiceNow to customers
  • Extensive experience in Client Management
  • Knowledge/experience  on processes as well ServiceNow modules – Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Asset Management and CMS
  • Excellent understanding of ITIL processes as well other domains
  • Ability to define and implement best practices
  • Exposure to Project Portfolio Management, SDLC, Financial Management, Demand Management, developing Customer Apps and Service Watch is preferable
  • ServiceNow Implementation Specialist & Admin certification


Soft Skills:

  • Self Driven as well demonstrated leadership skills
  • Excellent communication and inter-personal skills
  • Ability to conduct strategic and tactical discussions with Customer and Cognizant Senior Management teams
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