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Ref: #41444

ServiceNow system analyst

  • Practice Cloud & Infrastructure

  • Technologies Infrastructure & Cloud

  • Location Bangalore , India

Next Ventures are currently executing a search for a ServiceNow test / analyst for a project opportunity in Bangalore , India .

Start June 1st – 2020 (contract role).

7 months duration.

The primary responsibility of the position is to support Qualification and documentation activities in ServiceNow ITOM and VersionDog systems by performing the below roles:

Incident supporter

Change supporter

Validation Responsible


The crucial responsibilities related to this role are, but, not limited to those stated below.


  • Excellence in Qualification /Testing activities
  • Demonstrate pro-activeness and ownership with high level of engagement
  • Stakeholder and vendor management
  • Enhancing good team spirit and high degree of knowledge sharing
  • Agile Methodology
  • Knowledge of ServiceNow
  • Knowledge of GxP processes


  • Support System Management activities
  • Developing the IT system strategy with a strong focus on future of system in the organisation
  • Compliance management
  • System documentation updates
  • Change & Release management (as a coordinator)
  • Incident, Problem, Change management to ensure business continuity and smooth functioning of day-to-day operations
  • Project-related activities including testing, documentation and act as validation responsible to ensure qualification and completion of activities for the implementation
  • Stakeholder management for day-to-day operations and system implementation activities


· Good interpersonal skills

· Excellent presentation skills

· Good team player

· Ability to collaborate and communicate with external parties (vendors), stakeholders, user community

· Ability to represent client in relations with users and external vendors/stakeholders

· Excellent communication skills, oral and written in English

· Large degree of flexibility and the ability to work under strong time pressure

· Ability to extend work hours to accomplish project & support tasks


MSC, MBA, BA or similar graduate degree in relevant field (Software Engineering, Economics, Computer Science, Business Administration)


6+ years of experience into IT industry

3+ years of experience in Pharmaceutical industry

3+ years of technical expertise in Application Management

More information is available on application

Apply now

Consultant: Darren Jacks

Contact number: 02073241777