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Ref: #43644

ServiceNow Architect Engineer ITSM

  • Practice Cloud & Infrastructure

  • Technologies Infrastructure & Cloud

  • Location stockholm, Sweden

Next Ventures are currently executing a search for a Software Engineer & Architect with ServiceNow, ITSM PRO skills.

 

Remote working initially -on site role in the future so ideal candidates must be able (Eu or permit holder) and willing to work on site in Sweden .

 

This is a multifaced role and we want you to be a promotor & guardian of the agile mindset and with a passionate and encouraging way you will contribute to develop and spread the clients culture.   

 

The role 

 

 

Build, enhance, deploy and troubleshoot conversations in Virtual Agent.

Train and develop NLU functionality with clients terminology

Keep the Out of the Box perspective in all configurations and follow the rules and routines established for the NOW Platform

The role will be part of a product team with Data Analyst, Method Way of Working Expert and Technical Engineer working together with data-driven insights combined with input from Helpdesk agents to make the Virtual Agent be part of an Awesome Colleague Support experience!

 

Competences

ServiceNow ITSM PRO skills:

CSA Cert, ITSM CIS Cert; Performance Analytics CAS cert (nice to have), Virtual Agent MC,

Predictive Intelligence MC, Performance Analytics MC, Integration Hub MC, Flow Designer MC'

 

Personal skills

To be successful we believe you have a great passion and hands-on experience of agile processes and you possess great people skills, a curious mindset, strong drive and a positive can-do attitude.  You dare to stand-up and be creative

 

 

 

Location: Stockholm
Period from: 2020-11-02
Period to: 2021-01-31
 

Potential to extend . 

 

More information is available on application .

 

CV's in word format . A representative of Next Ventures will be in contact to discuss the opportunity and your suitability to the role.

Apply now