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Ref: #42107

Service Delivery Manager

  • Practice Business Applications

  • Technologies Microsoft Dynamics Jobs

  • Location Reading , United Kingdom

Service Delivery Manager
Permanent 
Reading 

Our client is currently seeking a Service Delivery Manager on a permanent basis to strengthen their European Project team to guide and support in delivery of their bespoke Utilities software.

 

Function

The Service Delivery Manager will manage a long term implementation with major Utilities client and will be responsible for the cost-effective, timely and quality delivery of Services once their product has gone live. 

As A Service Delivery Manager you

  • Develop & maintain a strong professional relationship with your clients
  • Consistently execute & follow up long-term SAAS maintenance contracts
  • Are responsible for SLA achievement and high level of customer satisfaction
  • Provide input for permanent tracking of KPI's (financial, quality, schedule and risks/issues)
  • Manage a team of Service Delivery Consultants (functional, technical and testing profiles)
  • Are accountable for 3rd party management with a focus on quality and delivery standards
  • Anticipate and/or manage efficiently all significant changes under your supervision
  • Suggest & implement continuous improvements on standard processes and tools to drive operational efficiencies

The Ideal Candidate

  • Is an experienced leader with a proven track record in Service Delivery Management from a Vendor Perspective
  • Has strong business knowledge on applied ERP solutions (e.g. SAP, Dynamics, Oracle)
  • Experience with Cloud based applications – Azure – SaaS
  • Knowledge of the Utilities, Telecommunications or similar sectors is a strong advantage
  • Gas knowledge of Project methodology (Prince2) and is ITIL certified
If this position looks to be of interest please reach out with a CV to James.taylor@next-ventures.com or call +442080365725 for further information.
Apply now