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Ref: #53159

Senior Application Analyst/Lead – Italy – 6 months+

Senior Application Analyst/Lead – Italy – 6 months+

For a large client in the Manufacturing industry we are looking for a Senior Application Analyst/Regional Lead to join them on a 6 month extendable contract. You will be joining at the beginning transition phase of the financial transformation and be working with the global team from their Turin, Italy office (onsite in office required 3-4 days per week).

The Role

  • Understand high level Business objectives of application cloning across different Customer Business entities
  • Work closely with the Customer implementation and project teams to understand the specific requirements
  • Work with Customer implementation team to identify the test scenarios and cases for a successful functional and technical deployment
  • Report any issues, bugs back to the implementation team
  • Get / create documentation on application support, to handle production support tickets post successful deployment from the implementation team
  • Coordinate and collaborate with Offshore production support teams on the changes deployed to Production and get the team up to speed on the documentation and ability to support
  • Sign off from a ready to be supported in RUN state from a support perspective
  • Participate in project Governance meetings with Client stakeholders and report on the progress
  • Prepare Run book for known issues and contact points
  • Providing level 2/3 production support (Incidents and service request fulfillment)
  • SLA and KPI measurement, tracking and reporting

Skills Required

  • Italian and English language skills
  • Solid understanding of Web Applications architecture and understanding of web services and integrations
  • Strong experience with ServiceNow, JIRA, Confluence and Sharepoint (managed file transfer, batch scheduling etc)
  • Experience on financial transformation/migrations
  • Customer facing stakeholder management
  • Strong functional and analytical communication skills
  • Knowledge of Front end and back end framworks (React, Angular, ASP.NET, Node.js)

If you are interested please share an up to date CV and the best number to reach you on


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