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Ref: #43302

OpenText technical support 12 months rolling support consultant Home based

  • Practice Cloud & Infrastructure

  • Technologies Infrastructure & Cloud

  • Location London , United Kingdom

OpenText technical support 12 months rolling support consultant Home based

OpenText technical support 12 months rolling support consultant Home based

My client is looking for an OpenText technical support consultant on 12 months rolling Home based

the OpenText support consultant should have experience in

Should have extensive work experience in OpenText document Archive edocs DM 5.2.1 CU5 (Later versions)

Should have knowledge in OpenText enterprise Library integration

Should have sound knowledge with DM library database schema

Administrative support for running the OpenText ECM edocs customer environment with multiple environment.

Knowledge in the support, administration and installation of IT enterprise applications, ideally in the OpenText product environment (StreamServe, Archive Server, Content Server, TCP, Document Pipelines, Capture Center, Blazon, Process Suite)

sound knowledge windows and unix platform

good scripting knowledge (Perl, Python or Windows PowerShell) and practical experience with databases

Understanding of the ITIL framework (Foundation Level)

Processing of messages in the incident and problem management process and appropriate operation of the ticket tool

Planning, implementation and monitoring of capacity changes and performance optimization

Fault analysis and fault clearance in cooperation with product specialists

Preparation of changes in the context of updates, upgrades and release changes

Co-responsibility for compliance with SLAs, service improvements and implementation of IT security requirements

Quality assurance and documentation

For more information please call Dilan on 0207 324 1795 or email Dilan@next-ventures.com

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