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Ref: #30859

IT Service Delivery Manager

  • Location , United Kingdom

  • Salary 65000

IT Service Deliver Manager – Watford – £60,000 – £65,000 + Car Allowance

We are currently recruiting an experienced Service Delivery Manager to provide end to end Service Management in relation to all IT Operational delivery processes to a number of business functions across a professional services business.

You will be the single point of contact for all IT services delivered to the specified business functions – owning and being accountable for the customer experience.

Skills and Experience

  • Operational knowledge and experience
  • Strong background in service delivery
  • Background in Application and SAAS management, Data Centre service management, virtualised and CSV Storage plus Cloud environments advantageous
  • Experience with Budget / Portfolio management
  • Experience of developing and implementing standard and consistent service management processes
  • Ability to manage and leverage strong relationships with internal and external stakeholders at all levels
  • Ability to problem solve and see the ‘big picture’ in order to prioritise
    Managing partner/suppliers/clients
  • Decision maker, able to act on own initiative but also able ask for guidance when appropriate
  • Proven ability to negotiate and influence decisions at senior levels and within a matrix organisation
  • Experienced in planning, facilitating, and managing change, Strong facilitation skills are key
  • Experience of working in a matrixed, dual reporting organisation where not all resources are directly owned by you.
Apply now

Consultant: Jed Blankson

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