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Ref: #40515

IMAC Engineer 12 months rolling IMAC Engineer – Klundert/Moerdijk Dutch speaking

  • Practice Development & Integration

  • Technologies Development Skills

  • Location Latvia, Latvia

IMAC Engineer 12 months rolling IMAC Engineer – You will Provide hardware and software support, both remotely and deskside on IT products within the required Service Level Agreement (SLA).
 
To meet our customer needs and a diverse working environment, the role calls for a degree of flexibility and an expectation that the core working hours are spent on customer sites.
 
Main Responsibilities of the Onsite Services Engineer.
 
To replace desktops, laptops and monitors as like for like and enabling a quick resolution with minimum inconvenience to the end user
 
Perform Break fix on all desktop equipment
 
To perform IMAC activities
 
Complete all allocated calls and maintain regular contact with call scheduler
 
To diagnose problems accurately using all the available resources and technical knowledge 
 
To provide timely, quality solution keeping the customer updated and escalating if required
 
Refer to relevant procedures to perform role
 
Ensure administration is satisfactory and up to date
 
To carry out other tasks as requested by Team Leader
 
Be vigilant for possible fraudulent activity and if necessary, raise a security incident report using the template accessible via the corporate Intranet. Knowledge, Skills, Experience of Onsite Services Engineer: Knowledge / Skills
 
PC literate
 
Customer liaison skills
 
Interpretation of data & actions
 
Decision making.
 
Windows OS literate
 
Basic knowledge of Server OS and navigation if needed as eyes and ears for smart hands calls Experience with Active Directory (not essential)
 
Basic hardware knowledge, Laptop Keyboards, Memory, Hard drives
 
Experience with network fault troubleshooting
 
Experience with Network builds
 
Experience with network printer installs and configuration
 
Experience with Microsoft applications in particular Office Suite, Visio/Project
 
Experience with VPN and remote work on machines
 
Good troubleshooting skills
For more information please call 02075494036 Victoria on or email Victoria@next-ventures.com
Apply now