IMAC Engineer 12 months rolling IMAC Engineer – You will Provide hardware and software support, both remotely and deskside on IT products within the required Service Level Agreement (SLA).
To meet our customer needs and a diverse working environment, the role calls for a degree of flexibility and an expectation that the core working hours are spent on customer sites.
Main Responsibilities of the Onsite Services Engineer.
To replace desktops, laptops and monitors as like for like and enabling a quick resolution with minimum inconvenience to the end user
Perform Break fix on all desktop equipment
To perform IMAC activities
Complete all allocated calls and maintain regular contact with call scheduler
To diagnose problems accurately using all the available resources and technical knowledge
To provide timely, quality solution keeping the customer updated and escalating if required
Refer to relevant procedures to perform role
Ensure administration is satisfactory and up to date
To carry out other tasks as requested by Team Leader
Be vigilant for possible fraudulent activity and if necessary, raise a security incident report using the template accessible via the corporate Intranet. Knowledge, Skills, Experience of Onsite Services Engineer: Knowledge / Skills
Customer liaison skills
Interpretation of data & actions
Windows OS literate
Basic knowledge of Server OS and navigation if needed as eyes and ears for smart hands calls Experience with Active Directory (not essential)
Basic hardware knowledge, Laptop Keyboards, Memory, Hard drives
Experience with network fault troubleshooting
Experience with Network builds
Experience with network printer installs and configuration
Experience with Microsoft applications in particular Office Suite, Visio/Project
Experience with VPN and remote work on machines
Good troubleshooting skills