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Ref: #44580

CRM Project Manager with Salesforce – Remote and Belgium

  • Practice SAP

  • Technologies SAP Technology Jobs

  • Location Brussels, Belgium

Next Ventures is urgently looking for a CRM Project Manager with Salesforce for a role based remote to start with and then on site in Brussels when travel ban is lifted.

 

The Project Manager will:

  • Support the Product Owner in the exploration of new initiatives on the Customer Engagement roadmap including new products / capabilities to meet business needs; improvements of the Customer Engagement Architecture & platform, strategic initiatives to digitalize our business, …
  • Analyze different options available to implement these initiatives and/or get support from various stakeholders to do so
  • Act as a liaison between the CoE organization and the local businesses or local IT departments
  • Be able to manage these initiatives as projects following the Project Management framework including managing scope, planning, resources and budgets
  • Understand business processes in the Customer Engagement domains including campaign management, customer care, digital advertising, social media, …
  • Have or be prepared to build up a good knowledge of the Salesforce Marketing Cloud and Service Cloud applications
  • Help defining, validating and challenging new business requirements together with the local and regional business and IT organizations
  • Prepare business cases including full TCO as well as target architecture to get initiatives validated

 

The role:

  • Initiate projects: lead initiation and planning phases, including validation gates.  If needed, could also take the projects to delivery phase
  • Build full business case for these initiatives including IT TCO and work with business to define benefits
  • E2E responsibility for these project phases: ensure that projects scope, timelines, budget and objectives are attained
  • Support Business for the definition of requirements and ensure those are aligned with the template approach.
  • Detect solution/technological gaps when Business requirements cannot be fulfilled by existing solutions.
  • Work with architects to define the best architecture to fulfill business needs while following the company architectural principles
  • Drive the backlog items refinement for his/her project following the established framework.
  • Ensure that the project scope is correctly set to fulfil Business objectives.
  • Work with Product Manager in the prioritization of Features for his/her project(s)
  • Manage business stakeholders related to owned project
  • Deliver status reports to project stakeholders and ensure regular and transparent communication around project status towards all stakeholders inside and outside of the Centre of Excellence CE.
  • Identify/manage risks and dependencies
  • Manage potential external partner(s) contribution to the project
  • (If Applicable) Prepare and animate steering committees
  • If contributing to a larger IT program, report progress status to IT program manager.
  • Technology watch: keep yourself informed regarding new solutions and technologies related to our domain
  • Analyze/evaluate new tools, solutions or processes to explore new areas that could facilitate the delivery of the template or bring value to the existing template.
  • If multiple solutions are possible, compare them both from functional, technological and strategic perspective and provide a recommendation.
  • If applicable build high level Business case for these new solutions

 

 Experience required:

  • Minimum 5 years of experience in IT project management
  • Previous/Proven experience in CRM, Campaign Management, Social Media, Digital Advertising Systems deployment/delivery (at least 3-5 years of experience)
  • Mandatory knowledge of digital marketing business processes (CRM, direct marketing campaigns, customer care, social media, digital advertising, …) in a complex environment, with at least 3-5 years of experience
  • Prior experience with Salesforce solutions is an asset (at least 1 year).  Knowledge of other digital marketing solutions is also an asset
  • Prior experience with agile implementations is a must
  • Proven experience of being able to shift focus between Functional, Business, Technical
  • Experience in retail or FMCG industry is an asset
  • Clearly demonstrated expertise in business systems requirements projects
  • Excellent presentation and communication skills
  • Effective in running meetings

 

Technical skills required:

  • Strategic thinker able to identify solutions that benefit of all brands
  • Experience in managing both small and large projects, in a matrix organization using Agile methodologies
  • Good working knowledge of Digital Marketing business processes and solutions
  • Working experience in standard IT processes (agile, change management, release management, incident management, project management)
  • Understanding of potential impacts on cross functional processes
  • Minimum understanding of IT technologies. Aptitude and willingness to acquire technical knowledge of the applications used within the organization
  • Excellent command of Microsoft solutions (Office, Project, Visio)
  • Experience in defining business requirements

Desired:

  • Knowledge of / experience with Salesforce solutions in a B2C environment

 

Interpersonal & processing skills

  • Strong communication and interpersonal skills
  • Build trust with colleagues, clients & vendors
  • Must be result-oriented: demonstrate a “can-do” attitude – adaptability, flexibility and resourcefulness

Start date: Immediate

Languages: English  ( French or Dutch a bonus

Location: 100 % Remote  then Belgium when travel ban is lifted

Duration:  12 months

Rate: €Negotiable

 

Please send your CV to paul@next-ventures.com or call me direct on +442073241785 with a view to securing an interview as soon as possible. We look forward to hearing from you.

Apply now