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Ref: #44568

Business Analyst

  • Practice Cloud & Infrastructure

  • Technologies Infrastructure & Cloud

  • Location copenhagen, Denmark

Next Ventures are currently executing a search for a Danish speaking Business Analyst- IT & CRM skills .

We need Danish speaking local profiles with CRM experience but not necessarily in any specific platform as  the client will do a custom build and not implement a product like Dynamics or Salesforce.

We are looking for candidate with expertise in Information Technology for the role of IT Business Analyst for a long term engagement in Denmark. He/she will be working in an Agile scrum team within a CRM project that includes

  • Creating new product(s) and creating and implementing a customer interaction strategy and roadmap to support and improve the customer journey
  • Transforming their products and services using new technologies as well as define and drive implementation of a holistic client retention strategy to drive revenue from existing customers
  • Identify and implement new opportunities throughout the customer journey to deliver high performing, agile customer interactions and touchpoints
  • Understand the key interactions in the customer lifecycle and drive relevant changes through the use of CRM strategies and digital asset developments
  • Grow customer engagement across channels, maximizing opportunities across customer touchpoints

IT Business Analyst Responsibilities

  • Experience in insurance and banking industry with experience in Insurance products and policy administration and platforms like TIA is preferred
  • Experience in setting up and working in agile teams
  • Strong solution and design experience
  • He or she will be involved in creating a new Insurance product(s) and the requirements specification and design for those
  • Enhancing the quality of IT products and services.
  • Working as part of Agile scrum teams for liaising between the business to understand business requirements and processes and the technical developers for detailing out the requirements
  • Acting as an information source and communicator between business and IT

IT Business Analyst Requirements:

  • Native Danish speaker
  • Degree in Computer Engineering, Business Administration or related field.
  • 5+ years of similar experience.  
  • Excellent problem-solving skills.
  • Analytical mindset.
  • Exceptional interpersonal skills.
  • Excellent written and verbal communication skills.
  • Attention to detail.

CV in work format pls 

More information is available on application 

 

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