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Ref: #45188

Application Support Specialist

Application Support – Zurich

Role: Application Support
Number of roles: x5 Roles
Client Location: Zurich – Switzerland
Type of role: Contract – 12 Months

Key Responsibilities:

  • Incident Management – ability to do analytical investigation to provide resolution through workaround for application issues and batch failures as per L2 SLA
  • Problem management – raise PRB tickets in ServiceNow and perform root Cause Investigation independently or jointly with L3 / Dev team
  • Work closely with L3/Dev/Build team on new releases and ensure support preparedness for release and deployments
  • Participate in Incident calls and provide technical solution in collaboration with Client SMEs and L3/Dev team
  • Proving on call / additional hour coverage as and when required (as per Swiss law)
  • Coordinating with offshore / other teams for timely execution of critical milestones and other deliverables
  • Providing valuable inputs for automations and other organizational initiatives
  • Driving end-to-end resolution to production issues
  • Learn new Technologies like Hadoop ,Axiom

Skills and competencies:

  • Bachelor's degree, preferably in Computer Science, Computer or Industrial Engineering, Management Information Systems, Business & IT or other related specialisms
  • Technical knowledge of UNIX , Oracle ,Control M is must
  • Good to have Hadoop ,Big data knowledge
  • Strong problem solving and analytical skills , ITIL is must
  • Ready to work in Production support project with shift (24 by 5) and weekend on call.

Good communication Skills – Fluent English , German good to have 

If you are interested in the role and are able to freely work in Switzerland without sponsorship please send your CV to ben.jones@next-ventures.com

Many thanks,
Ben Jones
Manager – Infrastructure and Cloud
 

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