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Ref: #39460

Application Service Delivery consultant Migration experience 6 months rolling based in Riga

  • Practice Cloud & Infrastructure

  • Technologies Default

  • Location Riga , Latvia

Application Service Delivery consultant 6 months rolling based in Riga

Application Service Delivery consultant 6 months rolling based in Riga

Application Service Delivery consultant 6 months rolling based in Riga

My client is looking for an application service delivery consultant on a 6-month rolling contract, the ideal candidate should have experience with, Service delivery application management and transition ITIL certified, experience in migrations and disaster recovery  

Responsibilities:

Leads Service Management team and/or a team of professional Service Management staff members.

Takes a leading role in working with projects, the business and IT departments to develop Service Level Agreements (SLAs) and Operational Support models when new services are delivered or reviewed.

Acts as the service integration point for the client, specifically for Operational Readiness when operational changes associated with services are required.

Has a detailed understanding of the service construct and critical metrics (SLAs, KPIs, etc.) to be able to evaluate and review service performance and technical information

Inspires team members to higher levels of performance & efficiency.

Demonstrates creativity and innovation in applying solutions for the benefit of the client and stakeholders; promotes and displays values.

Has accountability for the smooth implementation of change into the production environment by ensuring ITIL disciplines are followed.

Works closely with other client delivery areas; has accountability for managing any priority incidents, including communication to the client & business, and driving root cause analysis and resolution to ensure continued and improved service.

Has the skills and ability to assess service health and bring together relevant parties to resolve service impediments impacting service performance.

Provides meaningful reporting as agreed with the business and client to track service delivery and identify areas for improvement.

Ensures service delivery through planning and prioritisation activities with their team, the business, PMO, and other service providers within scope.

Collaborating with client leadership across various disciplines, provides guidance, direction or recommendations to address a wide range of business and technology needs, with emphasis on optimised, timely and successful service provision.

In collaboration with the client manager, initiates and influences relationships with and between key stakeholders; manages and implements service plans; and acts as a point of contact for stakeholders, planners, designers, and operational partners.

Acts as the primary point of contact for the client service owner, and vice versa.

Works closely with the client to ensure consistency of services and ITIL disciplines across the service provision, and identification and delivery of service improvement plans.

Effectively delivers and manages staff including: recruitment, mentoring, training, target setting, and performance assessment.

Ensure the continued protection of client’s information, by following all applicable Information Security policies and procedures and by reporting suspected weaknesses in information security controls to the client.

Embed and contribute to the client Risk Framework.

For more information please call Dilan on 0207 324 1795 or email Dilan@next-ventures.com

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